Rental Policy
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Last updated: July 29, 2025
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Letter and Light Co. offers marquee letter, number, and symbol rentals for events, requiring a 50% deposit to secure the date and time. The remaining balance is due 30 days before the event.
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Below is a detailed breakdown of Letter and Light Co.’s rental policy and process.
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​General Information:
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Quotes and Pricing
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​A quote holds pricing for 5 days. Pricing is non-negotiable and subject to change without notice if beyond quote hold timeframe. ​Booking is not secured until customer pays deposit.
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Deposit
​By paying your deposit through the link you receive via email, you agree to the Letter and Light Co. Rental Policy outlined on this web page.
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Delivery and Installation Requirements
Delivery charge will be added to order based on number of marquees rented. Details will be written in individual customer invoice. Your local Letter and Light Co. team manages delivery and installation of letter, number, and symbol marquees at the date and time determined at booking. As mentioned above, some locations may offer custom options like colored bulbs and shadow boxes for an additional fee. These custom items, if applicable, will be included in the setup.
Any complementary design elements purchased to go with the marquees such as balloon or floral designs but not limited to, ordered through other vendors, must be applied after marquees are secured. Letter and Light Co. holds no responsibility for damage done to complementary design elements. Inform your local licensee if you will have complementary elements applied to your marquees. This may require an earlier set-up schedule to accommodate sufficient time for application of additional elements before your event and photography, if applicable.
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Pick-up
Customer is responsible for having all rental marquees ready for pickup in designated location at venue and designated person to handle this scheduled handoff. If marquee letters are not available or accessible upon pickup, customer will be charged a second delivery fee and will be responsible for coordinating a new pickup time with the venue and Letter and Light Co.
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Power Requirements
A standard power outlet is required. Up to 8 letters can be on one circuit, but 10+ letters require two circuits.
​​​​Extension Cords
Your local Letter and Light Co. provides extension cords up to 150 feet, but the customer is responsible for providing additional cords if the setup is further than 150 feet from a power source??
Weather
Marquees can be used outdoors, but the customer is responsible for a backup plan in case of high wind, heavy rain or snow.
Delivery Location
Contact your local licensee for details on delivery area.
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Rental Return
If items are not returned per schedule arrangement, a late fee will be charged. If Letter and Light Co. is unable to reach renter, replacement fees will be determined and customer credit card on file will be charged.
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Damaged Items
Customer assumes responsibility in full once picked up or delivered. Customer agrees to pay complete replacement costs for damaged or lost marquee letters. Rental items must remain in "like new" condition. Handprints and small smudges that can be touched up with paint are not an issue. However, excessive markings, scratches, indents, mud or dirt will be assessed and additional charges may occur. Items will be reviewed by Letter and Light Co. once returned and the customer will be notified within 5 days of any damages and possible charges. Damage/replacement costs must be paid within 7 days or the credit card on file will be billed.
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Payment Policy
A valid credit card must be kept on file with Letter and Light Co. and used for additional inventory or services requested, cleaning, repairing or replacing damaged goods. Letter and Light Co. does not accept checks.
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Rental Order Changes​
A new invoice will be submitted to customer with any changes, substitutions or added services. Additional deposits will be due. Changes cannot be made within 14 days of event. Changes must be in writing or email form to avoid confusion and keep communication consistent. These written changes are considered legally binding and do not require a signature to be valid. Changes may be available within this 14 days or day of event if availability permits.
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Cancellations
With a signed contract, the customer has reserved a specific event date and paid a deposit of 50% of total due. Deposit is non-refundable. Cancelling an event is possible no later than 30 days prior to event at which point, the customer is not responsible to pay the remaining invoice balance. However, if a custom order was made specifically for a customer's event, they are contractually obligated to pay entire balance due.
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Breach of Contract
If payment is not received by due date, credit card on file is invalid, expired or unable to be authorized, non payment will be a breach of contract. If payment is not made by specified due date in contract or communicated and authorized by Letter and Light Co., items and event dates are available to other customers without notice. Letter and Light Co. is not contractually obligated to refund previous payments or accept payments attempts beyond due date in contract.
Photography
By agreeing to the rental terms you are giving Letter and Light Co. rights to use photos taken at your event for marketing and advertising purposes. You will not be compensated from the use of these photos.
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Revisions to this rental policy may be made at any time.
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