Rental Policy
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Last updated: July 29, 2025
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Letter and Light Co. offers marquee letter, number, and symbol rentals for events, requiring a 50% deposit to secure the date and time. The remaining balance is due 30 days before the event.
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Below is a detailed breakdown of Letter and Light Co.’s rental policy and process.
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​General Information:
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Quotes and Pricing
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​A quote holds pricing for 5 days. Pricing is non-negotiable and subject to change without notice if beyond quote hold timeframe. ​Booking is not secured until customer pays deposit.
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Deposit
​By paying your deposit through the link you receive via email, you agree to the Letter and Light Co. Rental Policy outlined on this web page.
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Delivery and Installation Requirements
Delivery charge will be added to order based on number of marquees rented. Details will be written in individual customer invoice. Your local Letter and Light Co. team manages delivery and installation of letter, number, and symbol marquees at the date and time determined at booking. As mentioned above, some locations may offer custom options like colored bulbs and shadow boxes for an additional fee. These custom items, if applicable, will be included in the setup.
Any complementary design elements purchased to go with the marquees such as balloon or floral designs but not limited to, ordered through other vendors, must be applied after marquees are secured. Letter and Light Co. holds no responsibility for damage done to complementary design elements. Inform your local licensee if you will have complementary elements applied to your marquees. This may require an earlier set-up schedule to accommodate sufficient time for application of additional elements before your event and photography, if applicable.
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Pick-up
Customer is responsible for having all rental marquees ready for pickup in designated location at venue and designated person to handle this scheduled handoff. If marquee letters are not available or accessible upon pickup, customer will be charged a second delivery fee and will be responsible for coordinating a new pickup time with the venue and Letter and Light Co.
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Power Requirements
A standard power outlet is required. Up to 8 letters can be on one circuit, but 10+ letters require two circuits.
​​​​Extension Cords
Your local Letter and Light Co. provides extension cords up to 150 feet, but the customer is responsible for providing additional cords if the setup is further than 150 feet from a power source??
Weather
Marquees can be used outdoors, but the customer is responsible for a backup plan in case of high wind, heavy rain or snow.
Delivery Location
Contact your local licensee for details on delivery area.
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Rental Return
If items are not returned per schedule arrangement, a late fee will be charged. If Letter and Light Co. is unable to reach renter, replacement fees will be determined and customer credit card on file will be charged.
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Damaged Items
Customer assumes responsibility in full once picked up or delivered. Customer agrees to pay complete replacement costs for damaged or lost marquee letters. Rental items must remain in "like new" condition. Handprints and small smudges that can be touched up with paint are not an issue. However, excessive markings, scratches, indents, mud or dirt will be assessed and additional charges may occur. Items will be reviewed by Letter and Light Co. once returned and the customer will be notified within 5 days of any damages and possible charges. Damage/replacement costs must be paid within 7 days or the credit card on file will be billed.
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Payment Policy
A valid credit card must be kept on file with Letter and Light Co. and used for additional inventory or services requested, cleaning, repairing or replacing damaged goods. Letter and Light Co. does not accept checks.
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Rental Order Changes​
A new invoice will be submitted to customer with any changes, substitutions or added services. Additional deposits will be due. Changes cannot be made within 14 days of event. Changes must be in writing or email form to avoid confusion and keep communication consistent. These written changes are considered legally binding and do not require a signature to be valid. Changes may be available within this 14 days or day of event if availability permits.
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Cancellations
With a signed contract, the customer has reserved a specific event date and paid a deposit of 50% of total due. Deposit is non-refundable. Cancelling an event is possible no later than 30 days prior to event at which point, the customer is not responsible to pay the remaining invoice balance. However, if a custom order was made specifically for a customer's event, they are contractually obligated to pay entire balance due.
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Breach of Contract
If payment is not received by due date, credit card on file is invalid, expired or unable to be authorized, non payment will be a breach of contract. If payment is not made by specified due date in contract or communicated and authorized by Letter and Light Co., items and event dates are available to other customers without notice. Letter and Light Co. is not contractually obligated to refund previous payments or accept payments attempts beyond due date in contract.
Photography
By agreeing to the rental terms you are giving Letter and Light Co. rights to use photos taken at your event for marketing and advertising purposes. You will not be compensated from the use of these photos.
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Marquee Safety Rules & Client Responsibility
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Decor only. We do not recommend body weight. Do not sit, stand, climb, lean heavily, or allow children to play on or inside the display.
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Do not move the display. Only Letter and Light Co staff may relocate or reconfigure letters, bases, cables, or power supplies.
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Keep clear + keep dry. Maintain a safe clearance around the display. Keep liquids, sprinklers, rain/snow, fog machines, confetti cannons, and open flame away from letters, bulbs, and power connections.
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Cords are hazards. Power cords and connections create trip hazards. Do not unplug, tape over, cover, or modify cords.
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Supervision required. Client is responsible for supervising guests and ensuring compliance with safety rules for the entire rental period.
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Venue and surface conditions. Client is responsible for providing a stable, reasonably level surface, adequate space, and safe access.
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Weather limitations (if outdoors). For outdoor setups, Letter and Light Co may reposition, shut off, or remove the display if weather (wind, rain, snow, extreme heat) creates unsafe conditions.
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Immediate notice. Client must promptly notify Letter and Light Co of any incident, tip, damage, or power issue.
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Liability + damage responsibility: Client assumes all risks of guest interaction with the display and is responsible for repair, cleaning, replacement, and/or loss caused by client/guests/vendors/venue staff to the fullest extent permitted by law.​​​​​​​​​​​​
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Additional details—
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Rental Policy
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Renter has reviewed the Rental Policy on Letter and Light Co.’s website and agrees it is part of this Agreement.
Deposit requirements, non-refundable terms, balance due timing, change requests, cancellations, late returns, damage, and credit card requirements are all governed by the Rental Policy.
Property Ownership & Care
All marquee letters, numbers, and symbols remain the property of Letter and Light Co - Las Vegas
Rental is responsible for the marquee items from delivery/setup until pickup, including safeguarding them from damage, theft, or unauthorized movement.
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Items must be returned in “like new” condition, subject to normal wear consistent with a single event. Excessive marks, scratches, dents, mud, or other damage may result in cleaning, repair or replacement charges billed to the card on file.
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Delivery, Setup, and Pickup
Provider will deliver, set up, and return to the venue or event site for pickup at the agreed upon date, time window, and location.
Renter (or the designated on-site contact) must ensure access to the venue for both setup and pickup. Failure to provide access may result in additional delivery/pickup fees and rescheduling charges as outlined in the Rental Policy.
Power & Safety
Rental shall ensure standard power is available within a reasonable distance of the display location, as described by Provider.
Renter will not overload circuits or modify wiring.
Renter will prevent guests (especially children) from climbing, sitting, or hanging on marquees beyond what Provider has deemed safe for photos.
Renter will not move marquees once Provider has completed setup without prior approval.
Weather & Outdoor Setups (if applicable)
Renter acknowledges that outdoor setups are subject to weather conditions.
Renter agrees to provide a backup indoor or covered location if wind, rain, snow, or other conditions make outdoor setup unsafe or inconsistent with the Rental Policy.
Provider may, in its sole discretion, refuse or relocate an outdoor setup if conditions are unsafe for guests, staff, or equipment.
Photography & Marketing
Unless Renter notifies Letter and Light Co in writing prior to the event, Renter grants permission to photograph the marquee display and use those images (which may incidentally include guests) in marketing, social media, and promotional materials without additional compensation.
Indemnity & Limitation
Renter agrees to take reasonable steps to ensure safe use of the marquee display and to follow all instructions by Provider.
To the fullest extent permitted by law, Renter agrees that Letter and Light Co - Las Vegas, its owners, and staff are not responsible for injuries or property damage arising from misuse, unauthorized movement, or failure to follow safety instructions.
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